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Editor: I am writing to reassure your readers that Veterans Affairs Canada has no plans to reduce its team of case managers who provide veterans and their families with the expert care and comprehensive support they need and deserve.
While eight of our area offices closed on Friday, we are committed to maintaining or exceeding our service standard of one case manager for every 40 case-managed veterans. And, just as importantly, these case managers will continue to provide home visits to all veterans who require them, regardless of where they live.
We also have client service agents who are available to help all other veterans living in any region. Generally, however, the large majority of these other veterans will have little or no contact with our department in a typical year. That’s because veterans releasing from the Canadian Armed Forces are well-trained individuals with marketable skills, most have a military pension, and many are well-positioned to start new careers. They don’t require our daily assistance and, consequently, we believe our client service agents can assume a much higher ratio of veterans to serve.
At the same time, veterans can now visit any of Service Canada’s nearly 600 points of service from coast to coast for information about the assistance and support available to them. In Charlottetown and the seven other communities where an area office has closed, we will provide additional support to local veterans by posting a full-time client service agent in the nearest Service Canada location.
In Charlottetown, we have also established an access centre at our offices on Grafton Street as a second option for veterans to receive face-to-face service from our experienced staff.
While some offices are closing, we are not going anywhere. In fact, with the many enhancements we’ve been introducing, help is closer than ever for Canada’s veterans and their families.
Assistant Deputy Minister,
Veterans Affairs Canada