We’ve talked about it before: Confusion at the auto service counter about what a vehicle requires, versus what’s being recommended by advisors.
For those who aren’t well-versed in the maintenance recommendations of their vehicle’s maker, or have little experience dealing with repairs and maintenance in general, this can be daunting.
After all, it’s their trusted service professionals making the suggestions, so what’s wrong with giving approval for them?
The most popular recommendations involve such things as brake cleaning and lubrication services, fluid flushes (think power steering, transmission, coolant, brake fluid, or engine oil), tune-ups, injection purge cleaning, and wheel alignments. Often these services are recommended or suggested (and there is a big legal difference in those two words) on the basis of a seasonal vehicle-inspection special that usually includes an engine oil change and tire rotation.
So, are you being sold unnecessary repairs, or simply being suggested preventative maintenance services? Here are a few questions you need to ask your service consultant.
Do I really need this?
Is it a required (and put an emphasis on the word “required”) service? You can always follow up with, “Is this required to maintain my manufacturer’s warranty?” If you get into a discussion after the fact, and someone told you it was “required” when the item was really only a suggested or preventative service you approved, you may be in for a refund.
What happens if I don’t do it?
What are the benefits of having this service done? What are the risks in not having it done? Listen carefully to the answers to these questions. Some make perfect sense: for example, annual brake cleaning and lubrication services can extend the lifespan of brake pads, rotors, and calipers, thereby saving money. Or wheel-alignment checks on vehicles three or four years old, or older, can avoid excessive tire wear that can lead to premature tire replacement.
Avoiding another visit
If you’re a regular customer, some shops may suggest repairs that you might be able to be put off for a time, but not leave so long that they’ll run into your next scheduled visit. Yes, they are looking to make profit, but also to avert additional trips by their clients in the aim of convenience. Shops that are really interested in keeping you as a customer will always prioritize repair needs, so you have a clear idea of what can wait and what can be put off. Being a regular customer is key, because few loyal clients of a credible shop ever come away thinking they’ve been sold something they didn’t need.
