There’s no question COVID-19 has made life more difficult for many across Prince Edward Island as the province and the country works to stop the spread of COVID-19.
Now residents in need of support can connect to social services, community and government programs by dialing three numbers: 2-1-1
211 is a helpline that has been available in PEI since June 1, 2020 and in other parts of Canada for more than a decade. As part of its COVID-19 response, the federal government provided funding to United Way Centraide Canada to increase local service capacity and expand the service into every corner of the country.
Whether it’s a parent worried about their child’s mental health, a senior feeling isolated or anxious about getting basic necessities, a family struggling to put food on the table, or an individual looking for help to better understand what financial support is available to them, the 211 helpline is a front door to support.
CONNECTING PUBLIC WITH SERVICES
“The reality of the pandemic is that many people have found themselves in the situation where they need support for the first time, and they aren't used to navigating the system,” says Andrea MacDonald, CEO of the United Way of P.E.I. “When you call 211, you are connected with a real person who will ask questions about your situation and then direct you to programs or services that can help.”
211 offers service 24 hours a day in over 150 languages. 211 can help callers navigate the various COVID-19 relief programs, connect with mental health services, or find their next meal.
‘A FRIENDLY VOICE ON THE LINE’
While demand for the service increased in other parts of the country when the pandemic hit, the service is not specific to COVID-19. 211 maintains a database of thousands of government programs, community and social services, and other information to help people with all of life’s challenges.
Residents in even the smallest communities can find comfort in knowing that no problem needs to be faced alone.
“We live in a time where there is a vast amount of information at our fingertips, but sometimes wading through it all to find what you need can be overwhelming,” says MacDonald. “Hearing a friendly voice on the other end of the line, who can guide you toward what you need is a huge relief.”
If you or someone you know is struggling right now, help is just three digits away. Call 2-1-1 today.
