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Alberta-based new home builders scored highly with their customers for providing extraordinary after-sales services experiences and were honoured at the 17th Annual Avid Awards.
Award winners are based on results of surveys taken of their customers from January to December, 2019, says Tim Bailey, chief strategy officer, Avid Ratings.
“It is an honour to recognize this year’s Avid Award winners. Customer experience excellence takes skill, determination and passion, and the achievements of these builders are commendable,” says Bailey. “Customers are the most important evaluator of a company and these Avid Award-winning builders have been rated by their homeowners as customer experience leaders in the industry.
“Every home buyer survey in Avid’s database is meticulously analyzed to determine each builder’s Avid Index Score, which is evaluated using scores from the total home-buying experience, the willingness to refer, and the actual number of recommendations a buyer has made.
“Each award-winning builder must score at or above the top 25th percentile in Canada to be recognized with an Avid Award.”
The awards are presented in four categories to builders in Canada and the United States:
Avid Cup: Recognizes the single builder with the highest customer ratings across all surveys throughout North America.
Avid Diamond: Builders with the highest scores in their nation on the new home move-in experience survey, taken from purchasing experience to the first 90 days of ownership.
Avid Gold: Presented to builders with the highest scores in their region on the new home move-in experience survey, taken from purchasing experience to the first 90 days of ownership.
Avid Benchmark: Recognizes any U.S. or Canadian builder scoring among the top 25 percent of Avid’s nationwide databases on the new home move-in experience survey, taken from purchasing experience to the first 90 days of ownership.
Avid Diamond Award winners in Canada:
- Production: Mountainview Homes, Niagara Region
- Small Volume: Miracon Developments, Vancouver
- Custom: Alair Homes, Grey Bruce, Owen Sound
Avid Gold Award winners in Alberta:
- Production: NuVista Homes, Calgary
- Small Volume: Crystal Creek Homes, Calgary
- Custom: Five Star Homes, Edmonton
Avid Benchmark Award winners in Alberta
- Augusta Fine Homes, Calgary
- Bucci Developments – Alberta
- Brookfield Residential – Multi-Family, Calgary
- Brookfield Residential – Single-Family, Calgary
- Jayman BUILT – Single-Family, Calgary
- Jayman BUILT – Single-Family, Edmonton
- Mattamy Homes, Alberta
- Prominent Homes, Calgary
Also honoured with the 7th Annual Avid Service Awards were individuals working in the new homes industry.
“It takes the effort of every individual in an organization to create a great company. And within every great company there are team members who truly excel in their role of delivering superior service,” says Bailey. “We are excited to honour these skilled professionals in the home-building industry for the superior level of service they provide to their customers.”
Alberta-based winners of the Avid Service Award:
|Jayman Built – Calgary||Sales Rep||Lawrence Wong|
|Jayman Built – Calgary||Project Superintendent||Eric Hjartarson|
|Jayman Built – Calgary||Project Superintendent||Jeff Laminski|
|Jayman Built – Calgary||Project Superintendent||Trevor Shupe|
|Mattamy Homes – Alberta||Walk-Through Rep||Cristy Betts|
|Mattamy Homes – Alberta||Project Superintendent||Matthew Kastelic|
|Mattamy Homes – Alberta||Design Rep||Joscelyne Barry|
|Brookfield Residential – Calgary||Project Superintendent||Jordan Revak|
|Brookfield Residential – Calgary||Sales Rep||Luc Poirier|
|Brookfield Residential – Calgary||Project Superintendent||Wayne Keating|
|NuVista Homes – Calgary||Sales Rep||Hal Firlotte|
|NuVista Homes – Calgary||Walk-Through Rep||Richard Grainger|
|Trico Homes Ltd. – Calgary||Sales Rep||Adam Zymirski|
|Trico Homes Ltd. – Calgary||Sales Rep||Kelsey Clarke|
|Trico Homes Ltd. SF – Calgary||Walk-Through Rep||Dean Clarke|
|Trico Homes Ltd. SF – Calgary||Project Superintendent||Peter Tilma|
|Jayman Built – Edmonton||Sales Rep||Armina Seetram|
|Jayman Built – Edmonton||Project Superintendent||Brendon Briggs|
|Jayman Built – Edmonton||Project Superintendent||Jeremy Comstock|
For more information about the Avid Awards, visit https://www.avidratings.com/avid-awards .
Copyright Postmedia Network Inc., 2020