Another ordeal at outpatients

Letters to the Editor (The Guardian)
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Editor: On Easter Sunday I had an ordeal at the QEH that lacked so much human compassion and was full of so much disrespect that I still can't believe it really happened. This is what I went through. At suppertime on Easter Sunday, a close friend who I am the emergency contact for, took a very bad turn at home and was rushed by ambulance to the QEH.

I went to outpatients because I am her emergency contact and I'm listed as family. After saying to the desk why I was there and who I was, well I was mortified. I'm told take a seat, we'll be with you in 20 minutes. Then it was be with you in 30 minutes, then it was 40 minutes. Finally, 45 minutes later her sister showed up. Scared, she asked me how her sister was doing. I said they will not let me back there.

Then the incredible happened. The desk told her blood sister the same thing as me sit, we'll be with you in 20 minutes. Well when it was two hours since I originally arrived with not once getting updates, I was getting concerned and scared. I had no clue if she was fine, if she was in a coma, if she had passed away or if she was resting in a room.

Then after the sister called the Information Desk via cellphone in her parked car. This was the way we got clearance to get back which to me is outright despicable. The ambulance I was five minutes behind, arrived at 6:30 p.m. I got to see her at 8:45 p.m. She was fine and was her smiling, giggling self which was a relief to me and her sister.

The way it should be is the follower of the ambulance and family who arrive should be rushed back right away - not treated like they’re invisible and not worth an update of their loved one.

I hope Mr. Myers reads this and brings it up during question period.

Evan Larter,

Charlottetown

Organizations: QEH

Geographic location: Charlottetown

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