Vacationing West Prince resident says money taken from hotel room safe

Eric McCarthy
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Randy Noye on vacation at the Royalton Punta Cana Resort in January. Noye is upset with the way his report of a theft from his room safe was handled by resort security.

Alberton’s Randy Noye says wallet empty when he retrieved it from safe during vacation in Dominican Republic

ALBERTON – A vacationing P.E.I man figured the safe in his room would have been the best place to keep his wallet and passport while out enjoying nearby attractions.

Alberton’s Randy Noye says his wallet was empty when he retrieved it from the safe upon returning from the outing during a recent vacation in the Dominican Republic.

He said it had $3,600 in it. His wife had counted it before they left.

Randy and Jeannie Noye, their daughter, son-in-law and two grandchildren had checked into the five-star luxury Royalton Punta Cana Resort on Friday, Jan. 22.

On Jan. 23, having requested a room closer to the rest of their party, Noye said he and his wife didn’t bother to unpack but went out to enjoy the area.

When advised, around 4 p.m., that a room was available, they went immediately to gather their luggage. It was then that he discovered the wallet had been emptied.

Wanting to make sure they hadn’t misplaced the money, he said they went through all of their belongings before reporting the theft to resort security the next morning.

“At that point, they jumped all over me: ‘this is serious about making a claim — somebody could lose their job,’ ” he paraphrased. “Nobody ever said, ‘Gee, Mr. Noye, I’m sorry; we’ll get an investigation started.’ ”

He said they seemed more concerned about when the Noye party would be leaving the resort.

“They never took any responsibility for the money being gone,” he added.

Since last Thursday, Noye has been in email contact with Sunwing Vacations about his experience.

In a statement to TC Media, Sunwing Vacations’ senior marketing director Jacqueline Grossman said the company has launched a full investigation with the hotel and will be pursuing the matter as a priority.

“Customer safety and security is paramount to us, and we take these matters very seriously,” Grossman stated.

Sunwing advised Noye its goal is to have a response or an update for him within 30 days.

In an email to Sunwing on the morning of Feb. 8, Noye said he wants the company to acknowledge there is an issue with how hotel management handles thefts and treats Sunwing guests.

Although security told him they investigated his complaint, Noye said he was not permitted to scan computer-generated data that would indicate times, and by what room card keys, his room was entered.

“These safes, they’re all the same; they’re pretty Mickey Mouse,” Noye said, suggesting someone with the master code could easily gain access. He noted his daughter couldn’t get into her room’s safe and a staff member was able to open it in mere seconds.

He said he wants to be reimbursed for the $3,600, and have management and security from the resort apologize for the way they dealt with the theft he reported.

Organizations: Royalton Punta Cana Resort, Dominican Republic

Geographic location: West Prince

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Recent comments

  • Missing the Point
    February 11, 2016 - 14:57

    It it totally appropriate that this is in the news. The amount of cash stolen is irrelevant. The way in which the theft was handled IS! Sunwing has been in the news a lot lately - and is all negative. Sun seekers beware.

  • From Away
    February 10, 2016 - 17:07

    Why is this in the local paper to begin with?? How does this concern anyway reading the newspaper????? Perhaps Islanders should stay away from the Dominican....

  • DD
    February 10, 2016 - 14:39

    From what I can find it seems $1,300 US ($1,800 CDN) is a typical yearly yes yearly 365 days at five work days per week income in the Dominican Republic. The "lost" $3,600 CDN is almost two years pay for the average blue collar worker. Imagine if a tourist came here asked to put $22,000 in cash in a safe at a small motel in the country. I'm not saying it's OK to steal but for some people $100 is a lot so you can imagine $22,000 here or $3,600 in the DR.

  • John Macdonald
    February 10, 2016 - 12:21

    who takes that kind of money to an all inclusive resort. Good luck getting anything...

  • JUSTME
    February 10, 2016 - 10:21

    Why would anyone take that much cash to an all inclusive resort?? Even spending a couple of hundred on souvenirs and excursions- $3600 seems quite an obscene amount of cash to be carrying. They take Credit Card at all the resorts. Hope they can prove that they withdrew that much cash prior to departing!!

  • Wise Traveller
    February 10, 2016 - 09:58

    It's like leaving your keys in the car; your home unlocked. You must have a wallet and keep your money in it and keep it with you at all times, no matter where you are. Smarten up!

  • Room number
    February 10, 2016 - 09:46

    3600$ in Pesos or Canadian currency?? Either way not good. Never when signing up for an excursion when they ask for your room number should u give it. The resort workers then know how long your going to be gone. It also will make the trail to find out how they got your room number easier IE front desk worker. I never give my room number when they ask for it when signing up for an excursion. It's an invite saying break into my room I won't be back for 8 hours

  • Bob MacDonald
    February 10, 2016 - 08:38

    Why would you be traveling with $3,600 cash in the Dominican. should have left your money in the bank and then just used an ATM to take money out as you needed it.

    • Mike
      February 11, 2016 - 21:48

      I feel bad for Mr Noye as any loss in a theft is not only upsetting but its violating. However, the amount lost is completely ridiculous. What were you thinking? What could you have possibly needed that kind of money for? I really think you need to give your head a shake. With ATM's, travellers cheques etc there is absolutely no excuse for carrying that amount of cash on your person.