Indian company opening near-shore centre on P.E.I.

Send to a friend

Send this article to a friend.

MphasiS to hire 100 initially and expand to 300 Island workers

IT company MphasiS  is expanding its presence in North America with plans to open a near-shore centre in Prince Edward Island.

Plans for the centre were announced this morning via video by Premier Robert Ghiz.

Headquartered in India, MphasiS is a $1 billion global service provider, delivering technology-based solutions to clients across the world.

The P.E.I. centre will initially house 100 employees which will grow to 300 in the next two year. The centre will serve regional customers, especially catering to the banking and capital market hubs located in North America.

Employees at the Prince Edward Island centre will develop and deploy "integrated business solutions around application services, business process outsourcing and infrastructure management," states a news release.

“We are fortunate to have a strong presence of IT workers located in Prince Edward Island and excellent educational institutions that will continue to train future workers,” said Ghiz in the video. “Prince Edward Island is an ideal near shore location, with our low operating costs, access to markets, tax incentives and rebates. The relationship with MphasiS is evidence of our commitment to promote investments in our innovative thinking, our people and our infrastructure.”

Ghiz has tasked his government to work with the company in the recruitment of employees, and Holland College will be asked to increase the capacity of IT programs currently being offered.

“This new centre may also attract new residents, who are keen to our high quality of living and location.”

“Prince Edward Island’s proximity to the hub of global financial centres and our focus on banking, capital markets and insurance made it an attractive choice. The Government of Prince Edward Island has demonstrated significant business partnership focus. I am confident of this being a vibrant centre,” said MphasiS CEO Ganesh Ayya in the news release.

With currently over 40,000 employees, MphasiS services clients in banking and capital markets, insurance, manufacturing, communications, media and entertainment, health care and life sciences, transportation and logistics, retail and consumer packaged goods, energy and utilities, and governments around the world.

The formal announcement took place at the company’s headquarters in Bangalore.

Organizations: Holland College

Geographic location: Prince Edward Island, North America, Prince Edward Island.Plans India Bangalore

  • 1
  • 2
  • 3
  • 4
  • 5

Thanks for voting!

Top of page



Recent comments

  • Stranger
    April 24, 2012 - 10:44

    Why are you guys just not believing it?...Is it really a call center?... why dont you guys just go to the authorities and ask them directly about it?...

  • al fredd
    March 03, 2012 - 19:42

    Who wrote all this baloney for Ghiz to spew? And we had to get it via vidio, --- could not wait till he got back, -- was it going to disappear in the meantime? Taxpayers would be better off if it did. All this crap about pei being the ideal place has nothing to with location, but is all about what Ghiz told them he would make the taxpayers of PEI cough up, - it is that simple, - we 'out bid' everyone else. Now it would be nice, - but not likely, if Ghiz would let us in on what his trip and this whole deal is going to cost us. Maaaaaaaaaaaaaaaa

  • sterling graham
    sterling graham
    March 03, 2012 - 13:03

    if it isnt the Irvings, now the Indians, will suck the PEI taxpayers and hand outs from Alberta, dry. you can be sure that there wont be any benefit for PEI, as this is another way for foreigners to get citisenship to Canada, and that all it is, isnt it time for you PEI people to take control of your future.

  • Redrose
    March 03, 2012 - 11:17


  • Thats right kick the gift horse in the mouth
    March 03, 2012 - 07:34

    Kick it right in the teeth, go away jobs, we don't want them, we would rather have 13% unemployment.

    • Ed Gallant
      March 03, 2012 - 11:26

      “This new centre may also attract new residents, who are keen to our high quality of living and location.” Translation: There are a billion people in India who would like to get over here. And they will with your tax dollars. The company will stay as long as they receive our tax dollars and then go somewhere else. In the meantime, all the "trained " IT people from India will want special refugee status, just like the PNP, only this time it,s the taxpayers dime.

    • Kick in the teeth
      March 03, 2012 - 13:46

      I dissagree. Hve you ever delt with customer service in India, it's terrible. They are most likely starting a center over here to deal with North American customers. Most likely higher end customers who want and expect high end service. Dell does the same thing. They have the most of the time crummy customer service, ( In India ) because it is cheaper, and then have high end customer service based out of the US. You can also request to speak to some one in NA and they will route you to one of these higher end centers. Either way it is jobs which are badly needed. And I'm not sure which persucuted groups in India you would be referring to who would be able to claim refugee status so they can work in a call center on PEI. And where does it say this is a call center? It could be a data entry center, software testing and implementation. It could be alot of other things, not just a call center. No offence Ed but your post reeks of paranoia, over something that will be a good thing for alot of people.

    • Ed Gallant
      March 04, 2012 - 10:01

      KICK IN THE TEETH....You obviously didn't read the Premiers' direct quote, "This new center may also attract new residents,who are keen to our high quality of living and location". Doesn't sound like local jobs to me. Oh sure, there will be some local jobs, and I agree with you,that is a good thing. But the history of call centers on PEI has not been a positive experience. You can bet that all the "IT" jobs will be filled by people from India, as they are every where else in Canada and the US because these high tech companies don't want to pay North Americans for these jobs.Buying these jobs doesn't work. Frank McKenna started all this nonsense and look where N.B. is today.If you followed what has happened in the past, all these so called high-tech jobs in Silicon Valley were filled by Indians who were given special status to come here for 7 years because supposedly these jobs couldn't be filled here. Translate that into Bill Gates and friends didn't want to pay North American wages.I hope I am wrong on this, but judging what has happened in the past, I can't see it.

    • chris
      March 04, 2012 - 15:33

      Well said!

  • Silent
    March 02, 2012 - 20:41

    MphasiS is a solution based IT company. Like CGI in Stratford.

  • Facks
    March 02, 2012 - 20:25

    IVZ Supervisor......You are dead wrong....Go visit......get thefacts,This is no call centre.Were you fired?

  • frank white
    March 02, 2012 - 19:08

    another call centre? And this is supposed to be good news? NDP or Greens for PEI in 2015. I'm still okay with the federal Liberals though... The fed Libs should really try to do something about Rob Ghiz and crew...

  • Checker
    March 02, 2012 - 18:29

    Here we go again!! We have a high tech building sitting empty on University Ave but his one has to go to the Bio Science centre...probably because we can't find a bioscience company interested in coming to PEI.. Wonder how much we have invested here in tax breaks, grants, government loans?? See that the three hundred jobs is now down to one hundred. Doubt that we will ever see thirty let alone three hundred. No matter, when the grants and tax breaks are finished so will the business. The boys made their money on the construction of the complex. The tax payers can eat cake. Disgusting.

  • Bob
    March 02, 2012 - 17:25

    It said they will try to hire people from Pei. I cant remember anytime these so called 300 jobs they never provide that many jobs. I would like to know if we actually have to invest money into this company. Is this costing us our taxes or is this just another immagration scam...

    • Ed Gallant
      March 02, 2012 - 22:00

      BOB - “This new centre may also attract new residents, who are keen to our high quality of living and location.” Does that answer your question? - “Prince Edward Island is an ideal near shore location, with our low operating costs, access to markets, tax incentives and rebates. - What the heck is a "near shore location" and why is that important. Will this call center be needing a port?

  • statler
    March 02, 2012 - 16:07

    My guess is that this company will be here long enough to suck whatever moneys they can out of the tax-payers of P.E.I. then some lame excuse will pop up and they will be gone with nothing left but another bill for islanders

  • just another scam
    March 02, 2012 - 15:43

    Come on people,do we really think that this was their first choice for setting up shop??!!My bet is the give-a-ways were many and the wages will be rock-bottom.They will milk the island people/gov dry and then move-on like the rest. It is very simple really.PROFIT at ALL COST is the big corp motto.Must have been some PNP dough to had from this one somewhere.

  • Tim L
    March 02, 2012 - 14:03

    Employees at the Prince Edward Island centre will develop and deploy "integrated business solutions around application services, business process outsourcing and infrastructure management,"...WOW!!!! seriously??!!! this is how you describe call centres? sounds Alas, a call centre by any other name is STILL a call centre. You can jazz up the decription all you want, at the end of the day they are still min wage paying jobs that dissapper once the gov't subsidies have been 'paid back' in payroll taxes...then it's bye bye!! It all looks great on the surface (now) however i guarantee all of you, this employeer is NOT in it for the long haul. Face it folks, that's the reality of this type of business...good luck to all!!!!

  • John MacInnis
    March 02, 2012 - 11:39

    This is Interesting. MphasiS is a unit of Hewlett-Packard in Palo Alto, California, but that's not mentioned in the story. I wondered why MphasiS would be opening a call centre on the Island when the company could easily hire double or triple the number of prospective employees on the Island over in India, and the company would only be coming to the Island if the provincial government gave the Indian company an intriguing mixture of subsidies, corporate tax breaks and who knows what else, and that's the only reason why the company would ever be opening a call centre on the Island. Ghiz made a deal with the company, and Islanders won't hear about the details until after the company leaves the Island, and taxpayers will be on the hook for millions of dollars. And I'm sure the company's call centre will produce way more Employment Insurance claims than any viable products or services, because that's how the call centre industry functions.

  • Island voter
    March 02, 2012 - 11:32

    Oh Good; Another 300 jobs we have to import people to fill while islanders are leaving home to find work! When is this government going to take care of the people who put them in office.

  • Rob Mac
    March 02, 2012 - 11:30

    I wonder if the company knows they have to pay at least minimum wage...

  • tim
    March 02, 2012 - 11:06

    Who will be working there? People from Canada or immigrants from India?

    • peisummer
      March 02, 2012 - 15:13

      What's the difference as long as the employee is a law-abiding tax payer contributing to the overall infastructure of Canada. I take it from your comment that you think people who have lived in Canada all their lives deserve to be looked after first? If thats the case, only aboriginal peoples should be considered because everyone else is a result of immigration.

    • incredulous
      March 02, 2012 - 17:24

      @Dan White: someone who helps people who's lives are in shatters over taxes. Funny, the only people I know complaining about CRA are those that 1. didn't have an ethical competent accountant advising them in the first place 2, didn't follow the clear guidelines set out by the tax department or 3. tried to cheat all Canadians by lying about their finances and now complain loudly because they got caught. If those people have a beef with the Income Tax Act they should take it up with the politicians who created it, not the agency the makes them follow the rules.

  • Missy
    March 02, 2012 - 11:00

    Hey ``Intobed`` you have an awful out look on call centers..were you fired from one because of your attitude maybe.... or not skilled enough to get the job in the first place.... and just to let you know there are a lot of well trained IT people on this Island .. with the job situation the way it is on the Island I would think that some would be more excited about the opportunities that are coming...

    • tim l
      March 02, 2012 - 13:17

      to Missy...have u ever worked in a call centre???? u definitely do NOT need to be a trained IT person to answer a phone....this is all just smke and mirrors Ghiz is blowing up ur a$$....c'mom now..get with it me the IT

    • Missy
      March 02, 2012 - 14:13

      actually Tim L I have worked in a call center, i have 10 yrs of tech support, 15 years customer service as well.... thanks for asking.. how about you? any work experience at all?????

    • Call Girl
      March 02, 2012 - 15:05

      I work at a call centre presently, just enough hours to be called full time and starting wage of $10. We might like to call ourselves technical support agents, but we are not, we are just another line of service givers. Telling someone to reboot their computer or walking through a system restore isn't technical. Nothing wrong with these jobs, but I agree, we are not IT based jobs, we are customer service ... but then Ghiz wouldnt have money for that description. Nice to hear 100 jobs, will they be like the 100 jobs the guy in Pooles Corner was suppose to bring? or the yeast plant? or the ... list could go on!

    • intobed
      March 02, 2012 - 17:55

      @missy: Yes, a long time ago I worked at a call center. I got into trouble because I shut off my computer at the end of the shift. The call center kept having computer troubles because the employees didn't know how to properly shut off a windows computer, so we were forbidden to do so. I know a lot of people who worked hard (as I did) to get a technical diploma, and were treated like dirt at call centers after. A lot of let down! Fortunately I have kept my skills up to date, and don't need to go to call centers for work.

  • Country
    March 02, 2012 - 10:21

    Great news for rural PEI.Our children can now move to town ,make minimum wage and learn how to answer the phone and read some canned message.At least the voice will be one we can understand.Keep up the good work Robert

    • TO Country and Island Voter
      March 03, 2012 - 09:12

      Don't you find it a bit ironic that some people in PEI will move 'out west' to find work...but they won't drive to Charlottetown to work??

  • badpaddy
    March 02, 2012 - 10:09

    When you cut through all the double talk and corporate jingoism what you have is ANOTHER call centre...that's what it is produces nothing and contibutes nothing other than more hot air for people with basic knowleged and who can read manuels getting paid minimum can dress up a pig but it is still a got it right INTOBED And how much tax payer funding are we being fleeced out of this time???....and we will sit and take it like the sheep we are. Well done.

  • The magic number
    March 02, 2012 - 10:07

    Ha ha ha! Well, what a surprise! It's the magic number that seduces our genius government every time someone comes a courting. 100 JOBS!!! Oh my, with the promise of 200 more to come! I`m sure sweet Ghiz is slobbering all over himself with excitement. Will make a great story of course in a year or so when it all goes south like every other wonderful deal they make.

  • intobed
    March 02, 2012 - 09:58

    When will people learn that workers answering phones in a call center are NOT trained information technology employees. This is just another call center that will be here until the government money runs out, then they will be gone.