Workers Comp Board earns high ranking

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The Workers Compensation Board 2013 employers survey shows an all-time high of 80.8 per cent are satisfied with the services of the board.

The survey is a composite measure of employers’ satisfaction with a variety of service dimensions, including effectiveness, fairness and service delivery.

In the fall of 2013, more tahn 500 Island employers participated in the survey conducted by Corporate Research Associates. On an alternating biannual basis, the board polls its two key stakeholder groups, injured workers and employers, to gauge satisfaction with services and to identify areas for improvement.

“The (Workers Compensation Board) has identified service excellence as a strategic priority and we appreciate the feedback of employers, workers and stakeholders,” said Workers Compensation Board chairwoman Nancy Guptill.

“Our goal is to provide the best service possible in our mission to promote workplace safety, assist injured workers and provide fair and affordable workplace injury insurance.”

Recent service improvements for Island employers, according to the board, include the following:

- Focused employer initiative, a collaborative approach to help employers reduce costs through effective injury prevention and return to work programs.

- Expansion of online services for those who prefer the convenience of conducting board business electronically

- Annual monitoring of the board’s employer classification to ensure the system remains fair and relevant to Island workplaces

As a result of the survey feedback, the Workers Compensation Board will implement a plain language initiative later this year, designed to improve the clarity of forms, letters and publications.

Organizations: Workers Compensation Board, Comp Board, Corporate Research Associates

Geographic location: Iceland

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