Atelka eyes workers at HGS Canada

Jim Day
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Charlottetown call centre could 'absorb' many employees facing layoffs

Atelka CEO Georges Karam says his company could absorb 80 or more people whose jobs may be affected at HGS Canada.

One Charlottetown call centre enjoying relatively good fortune could come calling on a large number of employees facing layoffs from a similar business in the city.

Atelka CEO Georges Karam says his company could absorb 80 or more people at another local call center that lost a major client.

The Guardian reported in late February that HGS Canad told its employees their jobs would end on April 14. The call centre’s services with its client, believed to be the technology giant Apple, are set to end on that date according to a letter presented to the employees. The Guardian obtained a copy of the letter.

More than 100 P.E.I. employees are likely to be affected by these potential layoffs. Atelka may be able to provide work to a large number of them.

Karam says Atelka has added 165 positions to the Charlottetown site in the West Royalty industrial park since October.

The company has over 260 agents and their respective support staff working in the capital city facility with more than 95 per cent of these being full time positions with hourly wages ranging from $10.20 to $11.20.

Immediate hiring plans include training classes in April and May.

“However, we’re prepared to open up additional classes in order to protect Islanders from loss of jobs at another local call centre that has announced its possible closure,’’ says Karam.

“Our clients have always encouraged expansion of their business in Charlottetown. Our growth since October 2013 is just a sign of things to come.’’

Atelka mainly services Canadian clients in the telecommunications industry. The type of work ranges from inbound call handling to eChat, data entry and back office order processing.

Organizations: HGS Canada, Apple

Geographic location: Charlottetown, West Royalty

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Recent comments

  • Realist
    March 29, 2014 - 08:26

    What is wrong with all these nay-sayers? Would you prefer to simply go on social assistance, rather than work? Sit on the sofa rather than learn something new? Wait until the job fairy knocks on your door and offers you a full-time position as president of the company? What is wrong with a job that pays year round, is not outdoors in the cold weather, allows you to gain experience and contribute something to your life and community? And to "dick" who commented about settling for a job at $11.20 /hour: Your screen name says it all.

  • Mattheuse
    March 27, 2014 - 16:48

    I have not heard a single good thing about Atelka (or HGS for that matter). Charlottetown and PEI needs better employment than some soul sucking call centre job that schedules people under full time so they can't get benefits and fires them right before the 6 month discretionary period ends.

    • Quiet Observer
      March 28, 2014 - 07:52

      Mattheuse, you are either uninformed or for some reason wanting to spread lies about these call centres. They all give their staff full time work and full benefits plus do not fire them (without just cause) before any time period. You obviously have some motive behind your spreading of inaccurate information.

    • Obviously
      March 28, 2014 - 14:55

      Consider the above article stating that some jobs could be offered to those out of work, as a 'single good thing' you've heard about a call centre.

    • Really Matt?
      March 28, 2014 - 21:43

      I think we all should just be negative, because that's the cure for everything in the world. Matt hit the nail on the head because negative comments always contribute to the betterment of society. My belief is that Matt works for and got fired from Atelka, or knows someone who has. Geez, welcome to the 'big boy' world Matt where companies look after their best interest by getting rid of liabilities. Wonder where you fit in that???

  • See Dick read...
    March 27, 2014 - 11:11

    "The company has over 260 agents and their respective support staff working in the capital city facility with more than 95 per cent of these being full time positions with hourly wages ranging from $10.20 to $11.20." The above quote references the starting wages for new-hire agents only.

  • Actual employee
    March 26, 2014 - 10:56

    I have worked at eight contact centers, located in three provinces, over the span of fifteen years and Atelka Charlottetown is the very best experience I've had in the industry. During the two years I've worked at the PEI location I have grown to view my fellow employees as a second family. The atmosphere is one of respect and empowerment. I am proud to say that I work here. I certainly can't speak on behalf of all employees however: Atelka has recognized my hard work with a stable career that continues to challenge and reward me (something that is all too rare in this part of the country and economic climate). I wish the employees of HGS the best of luck and encourage anyone to join our ranks.

    • LOL
      March 26, 2014 - 13:24

      So which manager posted this??

    • dick
      March 27, 2014 - 08:11

      So after 15 years you have settled for a job at $11.20 an hour.